Chargeback Response Template

Amex Reason Code C28: Canceled Recurring Billing

Transaction Modifiers: CNP, Physical Goods




Amex / C28: CNP, Physical Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Amex Reason Code C28 (CNP, Physical Goods).