Chargeback Response Template

Amex Reason Code C31: Goods/Services Not As Described

Transaction Modifiers: CNP, Physical Goods

 

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Amex / C31: CNP, Physical Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Amex Reason Code C31 (CNP, Physical Goods).