Chargeback Response Template

Amex Reason Code C32: Goods/Services Damaged or Defective

Transaction Modifiers: CNP, Digital Goods




Amex / C32: CNP, Digital Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Amex Reason Code C32 (CNP, Digital Goods).