Chargeback Response Template

Amex Reason Code F29: Card Not Present

Transaction Modifiers: CNP 




Amex / F29: CNP

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Amex Reason Code F29 (CNP).