Chargeback Response Template

MasterCard Reason Code 4853: Cardholder Dispute

Transaction Modifiers: CNP, Digital Goods




MasterCard / 4853: CNP, Digital Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for MasterCard Reason Code 4853 (CNP, Digital Goods).