Chargeback Response Template

Visa Reason Code 13. 3 : Not as Described or Defective Merchandise/Services

 Transaction Modifiers: CNP,  Digital Goods


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Visa / 13. 3 : CNP, Digital Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Visa Reason Code 13. 3 (CNP, Digital Goods).