Chargeback Response Template

Visa Reason Code 53: Not as Described or Defective Merchandise

Transaction Modifiers: CNP, Physical Goods




Visa / 53: CNP, Physical Goods

Each reason code has it’s own set of evidence you can use to get a chargeback reversed.

The usable evidence is further defined by transaction modifiers such as card-not-present (CNP), physical goods, digital goods, site-to-store, car rental, hotel, and many more.

This template will help you understand the evidence and build a strong representment document for Visa Reason Code 53 (CNP, Physical Goods).