The Three Faces of Fraud
Hopefully, your dispute team does their best to gather evidence and submit the response in a timely manner. But does your team take the time to understand what is happening behind those disputes? Or better yet, do they take the time to understand the cardholders’ motives for filing those disputes?
It is important to take a look beyond the reason code in order to know whether the dispute is legitimate or if there is foul play involved, such as chargeback fraud. Or the cardholder may be a victim of fraudulent activity, which means the dispute was caused by true fraud. Uncovering the true motives behind disputes will allow your team to create strategies that will lower your dispute rate and, in turn, protect your hard-earned revenue.
This ebook will explain the three faces of fraud that merchants face when it comes to disputes. Three Faces of Fraud will explain the situations and motives responsible for chargeback fraud, friendly fraud, and true fraud. And the best way to know how to prevent fraud is to put a face to these fraudsters, rather than just a reason code.